Deleting a Case
Important: Deleting a case is permanent and irrevocable. The system deletes the case, along with all related information and attachments. No log of the deleted case is retained.
This function allows a user with the appropriate access level privileges to permanently delete a case from the system.
Note: Tier access level permissions must be provided by an administrator for a user to delete a case.
- From the navigation menu, select Cases > All Cases.
- Select the desired case.
- Select the gear (
) icon, and then select Delete Case. - Select Delete to confirm the action
- (Optional) Select Return to case if unsure of the action.
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