Icons
Throughout Incident Management you will see various icons that indicate the status of alerts or situations of a case, and you may see colors that can also provide meaning.
Icons
The following table includes the icons that you may see in IM, the name of the icon, the name of the tabs in which the icons appear, the name of the column in which the icons appear (if applicable), and an explanation of what the icon means. Not every grid includes every icon, and your organization may not use every icon.
| Icon | Name | Tab | Column | Definition |
|---|---|---|---|---|
|
Red Alert | Home, Cases, Search | Priority | Indicates that the case has a high alert level. |
|
Yellow Alert | Home, Cases, Search | Priority | Indicates that the case has a medium alert level. |
|
Green Alert | Home, Cases, Search | Priority | Indicates that the case has a low alert level. |
|
New Report | Home, Cases, Search | Case # | Indicates that you have not viewed this case. |
|
Updated Report | Home, Cases, Search | Case # | Indicates that the case was updated since you last viewed it. |
Colors
The following table includes the colors that you may see in the application, the name of the tabs in which the colors appear, and an explanation of what the color means.
| Color | Tab | Meaning | Definition |
|---|---|---|---|
| Red | Cases | Search terms | When you search for terms on the Search tab and then click a case number to view the case, the system highlights the search terms in red. |
| Dark gray | Home, Cases, Assignments, Search | Filter in use | If you select a column heading or group to filter records, the heading changes to dark gray, and its filter icon becomes orange. |
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