Managing User Tier Access

Important: You cannot edit tier access for other system administrators. To edit a system administrator's tier access, contact NAVEX Customer Support by submitting a request in the Community.

Edit user tier access

  1. From the Admin tab, select User Admin > All Users.
  2. Click the Name of the user.
  3. Click the Tier Access tab, and then select Show Assigned, Show All or Search to locate the user's assigned tier.
  4. Select or clear the check box for the tier you want to edit.
  5. Select an access level from the list for each selected tier. The default value is None.
  6. (Optional) Select the Tier Admin check box to make the user a Tier Administrator.
  7. Click Save.

Remove user tier access

Removing a user's tier access prevents the user from having access to any cases within that tier.

  1. From the Admin tab, select User Admin > All Users.
  2. Click the Name of the user.
  3. Click the Tier Access tab, and then select Show Assigned, Show All or Search to locate the user's assigned tier.
  4. Clear the check box for the tier from which you want to remove user access.

  5. Click Save.