Restoring Locked-Out Users

Important: If your organization uses the NAVEX One Platform, user profiles must be unlocked within NAVEX One.

If your organization uses the account lock-out feature, users have a maximum number of consecutive attempts to sign in to EthicsPoint Incident Management before their accounts are locked. Your organization determines the number of sign-in attempts. For assistance with updating the allowed number of sign-in attempts, contact NAVEX Customer Support by submitting a request in the Community.

When a user exceeds the allowed number of sign-in attempts, the system automatically disables the user's online access. Then the system notifies the user by email message and sends copies of the message to the tier administrators and system administrators for the user.

Unlock a User Profile in EPIM

  1. Contact the user to verify that the user was unable to sign in. If the user was not the one attempting to sign in, the user's account may have been compromised.
  2. From the navigation menu, clickAdmin > User Admin.
  3. Select All Users.
  4. In the Name column, click the name of the user.
  5. If the user was not the one attempting to sign in, change the Username in the Access section.
  6. Change the user's password.
  7. If the System Access check box is not selected, the user cannot access the system and may be archived. Ensure the check box is selected to allow the user access to the system.
  8. Clear the User Locked Out check box to unlock the user.
  9. Click Save.
  10. Send an email notification to the user.

Unlock a User Profile in NAVEX One

  1. Contact the user to verify that the user was unable to sign in. If the user was not the one attempting to sign in, the user's account may have been compromised.

  2. Select , and then click Admin Settings.

  3. Select User Manager > All Users.

  4. In the Name column, click the name of the user.

  5. Select User Settings.

  6. View the Locked Out? section to determine if the user is locked out.

  7. Select Unlock User.

Tip: You can also unlock a user by selecting the Unlock check box next to the user's name in the All Users list, and then clicking Save.