Notification Types

Non-configurable notifications are notifications that are set up by NAVEX administrators. You cannot change the name, trigger, rule, recipients, or notification options, but you can edit the notification message sent when one of these notifications are triggered. The table below lists the non-configurable notifications, including when they are sent.

Non-configurable Notifications	Description
Case Reminder	Sent to a user who set a case reminder for themselves.
Follow-up answer from Implicated Party	Sent when a follow-up answer to a question has been posted by an implicated party.
Follow-up answer from Information Contributor	Sent when a follow-up answer to a question has been posted by an information contributor.
Follow-up notification to Reporter	Sent to a Reporter when another user has posted an update to a case.
Follow-up question to Implicated Party	Sent to the implicated party when a follow-up question has been posted.
Follow-up question to Information Contributor	Sent to the information contributor when a follow-up question has been posted.
Implicated Party Notification	Sent to a person when they have been marked as an implicated party in a case.
Information Contributor Notification	Sent to a person when they have been marked as an information contributor in a case.
Issue type change notification	Sent to users who have access to a case that has had a change to the case issue type.
Manual Case Assignment	Sent to users who are set to be notified when they are manually added to a case.
New case assignment (Non-hotline)	Sent to users who are set to be notified when a new or updated case assignment is made (NON-HOTLINE CASES ONLY).
New case primary assignment (Non-Hotline)	Sent to users who are set to be notified when a new or updated primary case assignment is made (NON-HOTLINE CASES ONLY).
Re-tier case pending notification	Sent to current case assignees when a case is re-tiered, and the change is pending.
Task assignment	Sent to a user when another user assigns a task to them.
Welcome email to users	Sent to all new users.

There are both Standard and Custom configurable notifications. Standard configurable notifications have fewer editing options, whereas custom configurable notifications allow admins to create custom notification rules.

The table below contains a list of the standard configurable notifications.

Standard Configurable Notifications	Description
Case Status Changed to Closed	Sent when the case status changes to "closed".
New Case Added via Open New Case	Sent when a new case is added via Open New Case.
New Case Added from Report Form	Sent when a new case is added via Report Form.
Case Alert Status Changed to Red	Sent when the case alert status changes to red.
Case Status Changed	Sent when a case status changes.
Case Note Added	Sent when a case note is added.
Case Location Added	Sent when a case location is added.
Case Location Changed	Sent when a case location is changed.
Primary Outcome Changed	Sent when the case primary outcome is changed.
Primary Issue Changed	Sent when the case primary issue is changed.
Tier Changed	Sent when a case is re-tiered.

The table below contains a list of the custom configurable notifications.

Custom Configurable Notifications	Description
Automatic Case Assignment (Non-Hotline)	Sent when a non-hotline automatic case assignment is made.
Case Added Via Hotline	Sent when a new case is added via the hotline.
Case Added via Open New Case	Sent when a new case is added via Open New Case.
Case Added via Report Form	Sent when a new case is added via report form.
Case Due/Overdue/Unreviewed	Sent when a case is due, overdue, or unreviewed for a specific number of days.
Case Field change by Case Manager	Sent when the case manager changes the specified case field.
Case Field Change by Reporter	Sent when the case reporter changes the specified case.
Case Re-Tiered	Sent when a case is re-tiered.
Task Due/Overdue	Sent when a task is due or overdue by a set number of days.
Task Field Change	Sent when a task field change is made.

Note: When creating Case Due/Overdue or Task Due/Overdue notification rules, if you set the date for an event that is in the past, you will not receive a notification.