Tier Administrators

As the System Administrator for EPIM, you have the responsibility of designating tier administrators for each tier in your organization.

Any individual who is a member of a tier can be designated as the administrator for that tier. The person does not need any particular access level or even access to cases. An individual can administer more than one tier, and a tier can have more than one administrator.

Adding Tier Administrators to Tiers

Before you can designate a person as a tier administrator, create a user, add that user to a tier, and give that user an access level.

From the navigation menu, select Admin > Tier Admin, and then click Tier Administrators.
If more than one tier is available, select a tier.
Click Change.
Next to the name of the person whom you want to administer the tier, select Assign.
Click Submit.

Removing Tier Administrators From Tiers

Note: When you clear the check box for a user in the Tier Administrators list, you remove that person’s access to tier administrative functions. It does not change that person’s other tier access or access levels.

From the navigation menu, select Admin > Tier Admin, and then click Tier Administrators.
If more than one tier is available, select a tier.
Click Change.
Next to the name of the person whom you want to remove from the tier, clear the Assign checkbox.
Click Submit.