Tier Selection

In the Tier Admin tab, you must select a tier before managing Access Levels, Automatic Case Assignments, Tier Administrators, or Users.

Select a Tier

1. From the Admin tab, click Tier Admin.
2. Click Access Levels, Automatic Case Assignments, Tier Administrators, or Users.
3. Click the name of a tier.

Apply Settings to a Tier

1. From the Admin tab, click Tier Admin.
2. Click Access Levels or Users.
3. Follow the instructions for managing Access Levels or Users.

Search for a Tier

1. From the Admin tab, click Tier Admin.
2. Click Search.
3. Type two or more letters contained in the name of the tier. The system will return all tiers containing those letters.
4. Click the name of a tier.