General Case Information

General Case Information is the first section you will see when you view a case.

The following table shows the fields in the General Case Information section of a case.

Field	Description
Case Number	In hotline cases, the number assigned to the case in EPIM is different from the EPRS Report Number. The ability to change case numbers is an optional feature that can be turned on my NAVEX EthicsPoint customer support.
EPRS Report Number	EthicsPoint Reporting Hotline number for the originating report. It only appears for hotline cases.
EPRS Submission Date	The date that the EthicsPoint Reporting Hotline originally received the case. It only appears for hotline cases.
Received/Reported Date	The date that is usually submitted at the time the case was opened to indicate when the case was received or reported. It can be used to override the date the case was created in EPIM.
Alleged Incident Date	The date that indicates when the incident for this case allegedly happened. This date is usually submitted when the case is opened, but it can also be submitted or changed later.
Language	The language in which EPIM originally received the case. It only appears for hotline cases.
Assigned Tier	The Tier the case is assigned to.
Creator	The name of the person who opened the case. It is only appears in cases opened directly in EPIM.
Primary Issue	The Issue assigned to the case. If your organization allows it, multiple issues and issues with subcategories may also be listed here.
Summary	This is a brief description of the case and its impact on your organization. The summary appears in management-level analytical reports.