Issue Types Overview
Issue Types are a classification which allows you to group incident reports based on the content of the report. Your organization may also refer to Issue Types as case types, allegation types, allegation categories, violation types, etc. Each Issue Type is configured with its own set of intake questions. A System Administrator can modify Issue Types by contacting NAVEX Customer Support.
The following table explains the differences between Issue Types and Categories.
| Field | Description |
|---|---|
| Primary Issue |
A classification which allows you to group your reports based on the report content. |
| Secondary Issue |
Secondary Issues can be utilized to further organize and classify a Primary Issue. |
| Categories | Categories are used to group the Primary Issue types that are available on your organization's Web Intake Site. Categories can make it easier for reporters to locate the correct Issue Type. For example, a reporter could find Retaliation as an Issue Type in the Code of Business Conduct Category. |
| Subcategories |
Subcategories are an additional feature that has to be enabled by NAVEX Customer Support. Subcategories allow for additional categorization of Issue Types. Subcategories are for EthicsPoint users only and are not visible to the reporter during the intake process. |
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