Attaching Files or Links to a Case
Files and Links can be added to a case using the following steps:
Attach a File
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From the left navigation menu, select Cases.
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Select All Cases.
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Select the desired case.
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From the left navigation menu, select Attachments.
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In Attachments, select Add Attachments.
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Select a Category.
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Enter a Description.
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Select or drag files to upload them from your computer or network.
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Select Submit.
Attach a Link
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From the left navigation menu, select Cases.
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Select All Cases.
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Select the desired case.
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From the left navigation menu, select Attachments.
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In Attachments, select Add Link.
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Enter a Title, URL, Category, and Description.
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Select Submit.
Product Information
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