Adding Secondary Issue Types
Secondary Issue Types allow a case to be classified with four additional Issue Types.
Important: If your organization is using a custom case template, the case sections that you see may change when you change or add issues.
Add a Secondary Issue Type
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From the left navigation menu, select Cases.
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Select All Cases.
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Select the desired case.
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In General Case Info, select Edit
next to Issue. -
Select + Secondary Issue.
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Select an Issue from the dropdown list.
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Select Add Issue.
Product Information
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