Associating Multiple Issues with Outcome and Action Taken
The Outcome and Action Taken fields, located in the Synopsis section of a case, can be associated with more than one Issue Type.
Important: If you change the Outcome and Action Taken for an Issue, the original selections will be cleared.
Outcome and Action Taken
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From the left navigation menu, select Cases.
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Select All Cases.
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Select the desired case.
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From the left navigation menu, select Synopsis.
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In Synopsis, select Edit
next to Synopsis. -
In Synopsis, select an Outcome and Action Taken for the desired Issue(s).
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Select Submit.
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