Associating Multiple Issues with Outcome and Action Taken

The Outcome and Action Taken fields, located in the Synopsis section of a case, can be associated with more than one Issue Type.

Important: If you change the Outcome and Action Taken for an Issue, the original selections will be cleared.

Outcome and Action Taken

  1. From the left navigation menu, select Cases.

  2. Select All Cases.

  3. Select the desired case.

  4. From the left navigation menu, select Synopsis.

  5. In Synopsis, select Edit next to Synopsis.

  6. In Synopsis, select an Outcome and Action Taken for the desired Issue(s).

  7. Select Submit.