Deleting Secondary Issue Types
The Secondary Issue Types assigned to a case can be removed in the General Case Info section. Changes to Issue Types are captured in the case History.
Important: If your organization is using a custom case template, the case sections that you see may change when you change or add issues.
Deleting Secondary Issue Types
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From the left navigation menu, select Cases.
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Select All Cases.
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Select the desired case.
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In General Case Info, select Edit
next to Issue. -
Select Delete
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Select Save.
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